General Terms and Conditions of Sale

Special Conditions for the Online Sale of Ski Passes

N’PY RESA 3, bis avenue Jean Prat 65100 LOURDES.

SAS with a share capital of €1,899,095.20
APE 7990Z, VAT number FR93813423985, registered with ORIAS as an Insurance Intermediary Agent under number 19008558 (www.orias.fr)

Phone: +33 5 62 97 71 00
Email: contact@n-py.com

General Provisions

These special conditions complement the General Terms and Conditions of Sale, which remain applicable regardless of the type of transport ticket used in the N’PY ski resorts and tourist sites network. These conditions are available at ticket offices or via the following links:

Remote purchase of ski passes is done through online ordering by connecting to the website: www.n-py.com or through affiliated sites of the N’PY network.

General Information

Validating an order placed on the website implies the agreement of the person, hereinafter referred to as the "Client," to these special conditions for remote sales, as well as the general terms of use presented on the aforementioned website. Should a provision be lacking, it will be considered governed by the standard practices in the remote sales sector for companies based in France.
These conditions are further supplemented by the "General Terms and Conditions of Sale and Use of Transport Tickets" displayed at all points of sale at the resorts.
The characteristics of the products offered for sale (geographical area, validity period, etc.) are presented in the pricing grid available at points of sale and/or on the aforementioned website.
Contractual information is provided in French.
These conditions exclusively concern "non-commercial natural persons."
The transport ticket is issued on a nominative medium specifying the user category and date of birth.

Special provisions

Compliance with health measures and regulations:

The ski areas and tourist sites of the N’PY network have implemented specific measures in compliance with regulatory health requirements and communicate the corresponding hygiene measures. All pass holders must respect these regulatory prescriptions and sanitary measures, which may evolve depending on the health situation, as long as they are in effect (e.g., vaccination pass, barrier gestures, etc.). For more information, consult the sanitary provisions in effect at the resort.

Energy Restriction Measures

In the context of the energy crisis, the authorities may impose energy restriction measures that may impact ski lift transport and ski area services. If necessary, the operating company undertakes to inform its customers as soon as possible after being informed by the authorities/energy suppliers of the expected impacts on the ski lifts and the ski area. For more information, consult the sanitary provisions in effect at the resort.

Procedures:

Ordering:

Remote purchase of ski passes is done by connecting to www.n-py.com. The order can only be recorded if the Customer has clearly identified themselves either by entering their personal access code (login + password) or by completing an online form to obtain their access code.

To finalize the order, the Customer must accept these conditions as well as the General Conditions of Sale and Use of the products.

In accordance with Article L1127-2 of the French Civil Code, the Customer has the possibility to verify the details of their order and total price, and to correct any errors before confirming to express their acceptance. N’PY will confirm the order to the Customer by email.
Except for online reloading (see Article 3b), complete online orders (payment, photos, and any supporting documents provided) must be finalized on the website no later than the first day of validity of the pass.
Every order constitutes acceptance of the description of services and pricing.

Online Reloading

The transport ticket issued on a device called a " Rechargeable Card" can be reloaded according to the products offered by N’PY RESA on the website.
The Customer may reload the card at least 30 minutes before their first use of a ski lift.
Payment is made by credit card for all products or by holiday e-checks for B2C passes and the No’Souci Card.
An acknowledgment of receipt is sent by email to the Client, who must retain it, especially in case of inspection when using the ski lifts.
The card will be automatically reloaded at the first access point scan.
The No’Souci Card cannot be reloaded.

Pricing and Payment Methods:

The price of passes is due at the time of order. Prices are indicated including all taxes in euros, taking into account the VAT rate in effect on the day of the order.
If the order is sent to the Customer's address, shipping costs are free for all products except the Flex Card. Payments are made by credit card, secured via the Stripe payment server ensuring confidentiality, or by holiday e-checks for B2C passes and the No’Souci Card. For other payment methods, the client can purchase their pass at the resort ticket offices.
At no time does N’PY RESA have knowledge of the numbers the Customer provides. N’PY RESA is only notified by the bank that a transfer corresponding to the order amount has been made.
If the bank refuses authorization to debit the Customer's account, the order process is canceled, and the Customer will be notified.
Special features for "season" passes:
- The customer may choose from three types of season passes:
- - A season pass with unlimited access to one resort only.
  - A season pass with unlimited access to a chosen resort and 50% discount compared to public rates at other N’PY resorts.
  - A season pass with unlimited access to all N'PY network resort.
- Two payment methods are offered to customers purchasing a season pass:
- - Cash payment (full payment)
  - Payment in installments via Alma credit service
N'PY RESA offers its Customers Alma's credit service for the settlement of their purchases and payment execution. This is subject to the Customer's acceptance of the Terms of Use or the credit agreement proposed by Alma.
Any refusal by Alma to grant credit for an order may result in its cancellation.
Any termination of the Terms of Sale binding the Customer and N'PY RESA results in the termination of the Terms of Sale or the credit agreement between Alma and the Customer.
Payment in three or four installments is available through our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
Eligible purchases range from €50 to €4,000. Fees may apply:
- - For 3-time payments: 1.24% maximum per transaction
  - For 4-time payments: 1.88% maximum per transaction
- Alma provides an electronic certificate that serves as proof of transaction amount and date under French Civil Code articles 1316 and following.
Cancellation of the General Terms and Conditions of Sale binding the Customer and N’PY RESA terminates Alma’s terms between the Customer and Alma.

Delivery of Passes for First Purchase:

The Customer may choose:

Delivery to the address provided by the Customer. Except in cases of force majeure, N’PY RESA will deliver via mail within 7 working days (France) or 10 working days (Abroad) before the first day of validity. N’PY RESA is not responsible for force majeure, postal strikes, or any event preventing proper delivery.
Pickup at a designated resort collection point from opening hours. Proof of receipt and a valid ID are required; otherwise, passes cannot be delivered. The order will then be handed over to the Customer.

Handling fees:

At the time of booking, handling fees may apply according to the current tariff conditions, capped at €49, rounded up to the nearest ten cents, depending on the services in the basket.
In case of cancellation, handling fees remain due to N’PY RESA.

Supports

The Rechargeable, No’Souci, and Flex cards are nominative. THEY ARE NON-TRANSFERABLE AND INALIENABLE. Persons who have ordered or reloaded a Rechargeable Card, a No’Souci Card, or a Flex Card for “Children,” “Senior,” “Baby,” or “Students” must carry an identity document, which may be requested at any time on the ski area, as well as proof of purchase or reload (confirmation email). Students must provide proof of their “student” status at the time of ordering with a valid document from the opening to the closing of the resorts during the current season.

Access referred to as “Hands-Free” to the facilities does not in any way exempt users from presenting their transport ticket for inspection at any time upon request by the company’s control personnel.

Cancellation and No Right of Withdrawal

Once the transport ticket order is confirmed by the Customer, the ordered ticket cannot be refunded, returned, or exchanged. Likewise, no modifications can be made to the order. In accordance with Article L221-18 of the French Consumer Code, the sale of transport tickets is not subject to the right of withdrawal provided for in Articles L221-18 and following of the Consumer Code regarding distance sales.

Order tracking and complaints

For any additional information, N'PY customer service is available to the Customer:

Tel: 0820 208707 (€0.09 incl. VAT/min).

For any complaint, please contact: +33 5 62 97 71 00.

Postal address: N'PY RESA, 3 bis avenue Jean Prat, 65100 LOURDES

Email: contact@n-py.com

Any complaint must be made within one month of the occurrence of the event giving rise to the complaint, without prejudice to the legal channels and deadlines for taking legal action, to the following address: N'PY RESA, 3 bis avenue Jean Prat, 65100 LOURDES.

If no satisfactory response is provided within the above-mentioned period, the consumer may contact the Tourism and Travel Mediator. Contact details and procedures can be found on their website: www.mtv.travel

The opinion issued by the mediator is not binding on the parties to the contract. Failing an amicable settlement, the dispute will be submitted to the competent courts.

Disclaimer

N’PY is only bound by an obligation of means for all stages of access to remote sales. N’PY cannot be held responsible for any inconvenience or damage inherent to the use of the Internet or telephone networks, including service interruptions, external intrusions, the presence of computer viruses, or, more generally, any other circumstance expressly qualified by jurisprudence as a force majeure event.

The Customer acknowledges the characteristics and limitations of the Internet, particularly its technical performance, response times for consulting, querying, or transferring data, and risks related to communication security.

Proof Methods

The online provision of the bank card number and, generally speaking, the final confirmation of the order by the Customer constitute proof of the entire transaction in accordance with the provisions of Law No. 2000-230 of March 13, 2000, as well as proof of payment due.

This confirmation is considered a signature and expresses acceptance of all transactions carried out on the N'PY website or by telephone.

Theft / Loss / Duplicate

In the event of theft or loss, the member must immediately notify N’PY by email, fax, or telephone, providing the information indicated on the ticket issued at the time of card purchase and sending a copy of the order confirmation email as well as a document proving their identity. Any duplicate will incur a flat fee of €10 including VAT, which will be invoiced and paid as a contribution to replacement costs.

Processing fees for reissuing a lost or stolen season card for Grand Tourmalet cards will apply at the rate in effect for the current season.

Intellectual Property

All elements of the aforementioned website pages that are owned by N'PY remain the exclusive intellectual property of the latter.

Any reproduction of any element of these pages or any simple or hyperlink is strictly prohibited without the express prior authorization of N'PY.

Personal Data Protection

The conditions for using the Customer's personal data are listed and defined in the N’PY Group’s personal data protection policy (privacy policy).
All banking data requested from the Customer when placing an order are protected through encryption on the online platform.
Information provided by Customers on the site allows N’PY RESA to process and execute orders placed on the site. In accordance with Article 32 of the French Data Protection Act, the data controller has appointed a Data Protection Officer (DPO) whose contact details are dpo@n-py.com.
The processing of personal data resulting from sales on this website is legally based on the General Data Protection Regulation (GDPR) of 25 May 2018. This personal data is kept for three years. In accordance with Article 32 of the amended French Data Protection Act of 20 June 2018, N’PY RESA informs the Customer about the use of this data, including the possibility of sending commercial offers.
The amended French Data Protection Act and the European GDPR of 27 April 2016 provide that the Customer has the right to access, correct, or delete personal data concerning them; the right to limit processing; the right to object to processing; and the right to data portability. They can exercise their rights by contacting the Data Protection Officer - 3 bis avenue Jean Prat - 65100 Lourdes - FRANCE / email: dpo@n-py.com. The Customer also has the right to lodge a complaint with a supervisory authority and the right to set directives regarding the handling of their personal data after death.

Record Keeping

Order archiving is carried out by N’PY RESA Customer Service in accordance with Article L 213-1 of the French Consumer Code. Under these conditions, the Customer can access their archived order by submitting a written request to the aforementioned service at the address provided.

Specific Terms and Conditions of Sale Applicable to "Flex Card" Products

These conditions are applicable to any new Membership or Renewal from November 1, 2023

Commitment and Declaration

Membership in the Flex Card under the pricing conditions of this document constitutes full acceptance of these terms and the general membership obligations.

Purpose

Membership in the Flex Card results in the issuance of a nominative and personal smart card, allowing the holder to benefit from preferential daily rates at all resorts participating in the network. Additionally, automatic debit entitles the holder to hands-free access (no need to pass through ticket counters) and free on-piste rescue insurance (only for the No Souci Pyrénées Card).

The card can be delivered to the home address free of charge within 7 working days (France) or 10 working days (abroad), or collected at the resort within 48 hours.

The prices for these cards are available on the website www.n-py.com.

Définitions

1 - Definitions

Member (Adhérent): refers to a legally capable adult individual who subscribes to the Flex card.

Subscription (Adhésion): refers to the act of subscribing to the Flex card.

Beneficiary (Bénéficiaire): refers to the person holding a card and benefiting from the Flex card.

Card (Carte): refers to the "Flex Card," which is nominative, personal, and non-transferable, allowing access to the Resort for which it was issued. It is delivered in a physical format.

Category (Catégorie): refers to the pricing category of the Beneficiary based on their date of birth and/or specific status.

Member Account (Compte Adhérent): refers to the account grouping all Beneficiaries linked to the Member, accessible on the Website, allowing them, after logging in, to access all information related to their Subscriptions, the Beneficiaries’ Usage, Services, statements, and personal data.

Usage (Consommation): refers to the number of ski days and/or activities consumed by the Beneficiaries over a given period.

Operator (Exploitant): refers to the company operating the ski lifts and/or activities at the Resort.

Finalization (Finalisation): refers to the process carried out by the Member on the Website to make their Subscription effective following the purchase of the Card at the Resort ticket office.

Program (Programme): refers to the services and benefits offered by the Flex card.

Area (Secteur): refers to a defined practice area within the Resort.

Services: refers to the additional services offered by N’PY RÉSA as described on the Website, and detailed, where applicable, in the Specific Conditions relating to the Services.

Customer Service (Service Clients): refers to the information and assistance service provided to Members and Beneficiaries by N’PY RÉSA under the conditions defined on the Website.

Website (Site Internet): refers to the website www.n-py.com.

Issuing Company (Société Émettrice): refers to N’PY RÉSA, the seller of the Card, whose details are listed below.

Resort: refers to the limited perimeter of ski lifts and/or activities accessible with the Card.

2- Issuing company

The Card is issued by the company N’PY RÉSA, a simplified joint-stock company with a capital of €1,899,095.20, registered with the Tarbes Trade and Companies Register under number 813 423 985, with its registered office at 3 bis avenue Jean Prat, 65100 Lourdes, registered with ORIAS as an Insurance Intermediary Representative under number 17007391 (www.orias.fr).

Intra-community VAT number: FR 93 813 423 985

Telephone number and email address: see Customer Service (Article 15 below).

3- Commitments and Declarations

By subscribing to the Membership, the Member declares that they accept these general terms and conditions, the general terms and conditions of use of the Website, and the Operator's general terms and conditions of sale and use. Should any provision be missing, it will be considered to be governed by current practices in the distance selling sector for companies headquartered in France.

The Member explicitly declares and acknowledges that they have not submitted any other Memberships or renewal requests to the Issuing Company for the same Resort covered by these terms.

4- General provisions

The characteristics of the different products accessible with the Card are presented in the price list available at points of sale and/or on the Website.

The Card is a transport pass for which the Beneficiary category is calculated according to their date of birth.

Membership is carried out on the Website or via the Resort's website and ticketing. The Finalization of the Card is carried out on the Website.

To subscribe, the following steps must be followed:

Go to the Website:
First Card or reactivation of an old Card: click on "Order Card", then select the Resort and choose the number of Beneficiaries as well as their Category.
Card purchased at the Resort: click on "Finalize a card purchased at the Resort", then select the Resort, click on "Activate" and finally enter the email address.
Specify the optional ski insurance subscription.
Enter postal and telephone details, as well as the login and password.
Enter the first name, last name, and date of birth of the Beneficiary or Beneficiaries of the account.
Read the general conditions and check the appropriate box to indicate the Member's acceptance
Enter the banking details on the secure site of the payment provider to validate the Membership.

The Member has the opportunity to check the details of their order and its total price and correct any errors before confirming it to express their acceptance.

The order of a Card can be placed in French, English, or Spanish.

In the event of home delivery of the order, the available shipping costs and methods will be indicated to the Customer.

Refusal of authorization to debit the Customer's bank account by their bank will result in the cancellation of the order process, which will be notified to the Customer.

The Issuing Company is free to refuse the Membership request for a legitimate reason, such as clear insolvency or the termination of a previous Membership for fraud or non-payment. Where applicable, the Issuing Company may propose an alternative payment method involving a systematic authorization request before Consumption.

The Member is advised to keep a copy of their order confirmation as well as a copy of these general conditions (electronically or printed).

5- No Right of Withdrawal

Membership is not subject to the application of the right of withdrawal provided for in Articles L. 221-18 and following of the Consumer Code regarding distance selling.

6- Duration of validity of membership

Membership is subscribed for a period from the opening to the closing of the Resort for season, regardless of the subscription date.

The opening and closing dates of the Resort are available on the Website and at the Resort ticket office.

The benefits linked to Membership are granted only from the subscription date and are not retroactive.

Membership does not renew automatically.

7- Purpose

Membership in the Program results in the issuance of a Card allowing skiing or other activities at the Resort without having to go to a ticket office, thanks to the automatic debit of the Member's and their Beneficiaries' Consumption from the Member's bank account.

Special cases:

Best Rate Guarantee: The rate for a day of skiing and/or an activity cannot be higher than the rate for the Member's category. For example, if the Resort decides to lower its rate due to poor conditions, and this rate is lower than the Program rate, the Beneficiary will be charged the most advantageous rate.
"Student" Rate: To benefit from this rate, students must prove their “student” status at the time of ordering or renewing their card. If the attached proof is invalid, the Member will be notified and charged according to their age category.

8- Rates

The price of the Card is due at the time of the order. The prices indicated are all taxes included (TTC) in euros, considering the VAT rate in effect on the day of the order.

Each Card issued will result in the payment of the Membership fee. This amount is available on the Website.

The ski day and activity rates of the Resort are set by the Resort Operator and are charged to the Member according to the rates in effect on the date of consumption.

The ski day and activity rates of the Resort are published on the Website and at the Resort's ticket office.

These rates are fixed for the current Membership period and may be modified at the time of each Membership renewal.

These rates are not cumulative with promotional operation rates.

All prices are indicated per day or per activity, including taxes (TTC) and in euros, and are based on the taxes in effect on the day of the Membership and/or Consumption.

Any change and/or variation in applicable taxes will be automatically reflected in the TTC price of the Membership and the Consumptions made by the Beneficiaries from the date of such change.

9- Terms and Conditions

9.1 Order

Payment for the Membership can be made by credit card on the Website. For any other payment method, the Customer may purchase their Card at the Resort's ticket offices that offer Card sales.

9.2 Payment of Consumption

By opting for automatic debit, payments will be made by direct debit from the Member’s credit card.

The Member undertakes to immediately inform the Issuing Company of any change of credit card.

At the end of the season, a statement of ski day Consumptions, serving as proof of usage, may be issued at the request of the Member. The Member also has the possibility to access the Website at any time to view their Consumptions and the corresponding amounts to be debited.

Consumptions displayed in the order summaries available on the Website, or communicated by email, do not constitute a final account for passages made at the Resort by the Beneficiaries during the period considered. Any Consumption omitted from the statement will be invoiced later, within the limit of the current subscription period.

Records relating to Consumptions, made by the Issuing Company’s and/or the Operator’s IT system and serving as the basis for invoicing, are conclusive.

9.3 Delivery of the Card for First Membership

The Member has the choice:

Either to have it delivered to the address indicated by the Member. Except in cases of force majeure, the Issuing Company undertakes to deliver the Card(s) by post within 7 working days (France) and 10 working days (Abroad). The Issuing Company cannot be held responsible in the event of force majeure, postal service strikes, or any other event preventing the proper delivery of the Cards to the Member’s home.
Or to collect their Card(s) at a pick-up point at the Resort or Site chosen by the Member, from the opening of the Resort, considering the opening hours of these points of sale. A copy of the receipt will then be required by the point of sale, along with a valid official identity document. Failing this, the ordered Card(s) cannot be delivered. The order will then be handed over to the Member.

9.4 Default in Payment

In the event of invoice payment rejection, the Issuing Company may issue a new debit depending on the reason for the payment rejection. Where applicable, it will formally notify the Member by email or post to pay the amounts due. Late penalties, equal to the legal interest rate in effect on the invoice date, will be due from the day of default. These penalties are in addition to the principal payment.

A fee of €10 for rejected debit will be charged the following month.

Any failure to pay will automatically and without prior notice result in the suspension of the Beneficiaries’ Card(s) until full payment of the amounts due.

Furthermore, if the Member fails to settle the amounts due within 15 days following the formal notice, and without serious dispute of the invoiced amounts brought to the Issuing Company’s attention, the termination of the Membership(s) will be automatically and immediately enforced. All unbilled Consumptions become immediately payable. The fixed collection costs are borne by the Member.

Finally, the Member acknowledges that the Issuing Company is expressly mandated by the Operator to proceed, on its behalf and for its account, with the amicable or judicial collection of their receivables.

10- Conditions of Card Use

The Card is non-refundable and non-exchangeable.

During its validity period, the Card entitles the Beneficiary to free and unlimited access within the Resort. The Beneficiary must carry their Card throughout their journey on ski lifts, from the departure area to the arrival area, and during all activities carried out.

Beneficiaries of a Card must have an identity document, which may be requested at any time by the Operator.

In case of fraud, the Card will be confiscated from the fraudster, the ski day or activity will be debited to the Member’s account, and the Member must pay the subscription again to recover their Card.

Access is granted exclusively upon presentation of the Card at access gates and according to the Resort's opening periods and hours. In case of failure to present the Card at the access gates, entry to the Resort will be denied. Under no circumstances can the Operator and/or the Issuing Company be held responsible for reimbursement of transport tickets purchased by the Member and/or Beneficiary due to forgetfulness, loss, or theft.

The Issuing Company cannot be held responsible for improper use of the Card, particularly carrying multiple Cards during the same ski day and/or activity (only one debit per Card).

“Hands-free” access to installations does not in any way exempt users from presenting their transport ticket for inspection at any time at the request of the Operator’s control personnel.

Card checks may be carried out to verify the personal use of the Card. Failure to respect the personal nature of the Card will result in its immediate confiscation and the termination of the Membership, without prejudice to any other provisions provided by the Operator’s general conditions of use in the event of an infraction observed by a sworn controller.

11- Special provisions

11.1 Compliance with Health Measures and Regulations

The Resort has implemented specific measures complying with regulatory health prescriptions and communicates on the corresponding hygiene measures. Any Beneficiary of a Card is required to comply with these regulatory prescriptions and health measures, which may evolve depending on the health situation, as long as they are in force (e.g., vaccine pass, barrier gestures...). For more information, consult the health measures in force displayed at the Resort.

11.2 Energy Restriction Measures

In the context of the energy crisis, authorities may impose energy restriction measures that could affect the Resort's offerings and services. The Operator undertakes to inform the Member as soon as possible after being notified by authorities/energy suppliers of the expected impacts on the Resort. In such an event, the provisions of the Resort's Terms of Use and Sale will apply.

12- Termination at the Initiative of the Issuing Company

The Issuing Company expressly reserves the right to terminate the Membership(s) automatically before its expiration and to cancel the Card(s):

In the case of fraudulent use by the Member and/or any of the Beneficiaries of the Member Account: failure to respect the Card’s nominative and personal nature;
In the case of fraudulent declarations or falsification: false statements or falsification of documents during the issuance or re-issuance of the Card;
In the case of non-compliance by the Member and/or any Beneficiaries of the Member Account with any obligations provided in the following provisions:
- Non-payment (Article 9.4), whether a debt of the Issuing Company and/or the Operator, or
- Non-compliance by the Member and/or any Beneficiaries of the Member Account with the Card usage conditions (cf. Article 9) or with the methods for modifying their identification (cf. Article 9.2).

This is without the Member being entitled to any reimbursement, even partial, or any compensation for damages.

The Member and/or Beneficiaries will simply be informed by email of said termination and the concomitant blocking of their Card(s).

13- Complaints

Any claim must be made within one month following the occurrence of the event giving rise to said claim, without prejudice to the legal channels and time limits for taking legal action, to the correspondence address of the Issuing Company.

For any commercial and/or technical questions, the Customer Service can be contacted:

By phone: +33 5 62 97 71 00
By email: contact@n-py.com
By filling out the form available on the Website
By mail: N’PY RESA, Carte Flex, Customer Service, 3b avenue Jean Prat, 65100 Lourdes.

14- Translation - Applicable law - Dispute resolution

If these general terms and conditions are established in several languages, it is expressly understood that the French version of these general terms and conditions is the only one that shall prevail.

Consequently, in the event of difficulty in interpreting or applying any provision of these general terms and conditions, reference must be made expressly and exclusively to the French version.

These general terms and conditions of sale and use are subject, both for their interpretation and for their implementation, to French law.

Any complaint must be sent under the conditions defined in Article 14 above. Failing a satisfactory response or in the absence of a response within a minimum period of sixty (60) days following this written complaint (and within a maximum period of one (1) year from this written complaint), the Member may contact the Tourism and Travel Mediator, whose contact details and procedures for submission can be obtained by consulting their website: www.mtv.travel

The opinion issued by the mediator is not binding on the parties to the contract.

Furthermore, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has established an Online Dispute Resolution platform, facilitating independent out-of-court resolution of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/

Failing an amicable settlement, the Member may bring the case either before one of the territorially competent courts under the Civil Procedure Code or before the court of the place where they resided at the time of conclusion of the contract or the occurrence of the damaging event (Article R. 631-3 of the Consumer Code).

15- Disclaimer of Liability

The Issuing Company is only bound by an obligation of means for all stages of access to distance selling. The Issuing Company’s liability cannot be engaged for any inconvenience or damage inherent in the use of the Internet or telephone network, including service interruption, external intrusion, or the presence of computer viruses, and, more generally, any other fact expressly classified by case law as force majeure.

The Member declares that they are aware of the characteristics and limitations of the Internet, particularly its technical performance, response times for consulting, querying, or transferring data, and the risks related to the security of communications.

16- Means of proof

The online provision of the credit card number and, more generally, the final confirmation of the order by the Member constitute proof of the entirety of the transaction in accordance with the provisions of Law No. 2000-230 of March 13, 2000, as well as proof of the payment obligation.

This confirmation constitutes a signature and express acceptance of all operations carried out on the Website or by phone.

17- Theft / Loss / Duplicate

In case of theft or loss, the Member must immediately notify the Issuing Company by email or phone, specifying the information indicated on the ticket issued at the time of the Card sale and sending a copy of the order confirmation email along with a document proving their identity. It is specified that any duplicate will incur a flat-rate fee, the rate of which is mentioned on the Website, which will be invoiced and paid as a contribution to the replacement costs. The Member may order a duplicate of their Card from their customer area.

18- Intellectual property

All elements of the Website that are the property of the Issuing Company remain the exclusive intellectual property of the latter.

Any reproduction of an element of these pages or any simple or hypertext link is strictly prohibited, except with the express and prior authorization of the Issuing Company.

19- Protection of personal data

The conditions for using the Member’s personal data are listed and defined in the personal data protection policy (privacy policy) of the N’PY Group.

All banking data requested from the Member when placing an order are protected by an encryption process on the online platform.

The information that Members provide on the Website allows the Issuing Company to process and execute orders placed on the Website. In accordance with Article 32 of the French Data Protection Act, the data controller has appointed a Data Protection Officer whose contact details are: dpo@n-py.com.

The processing of personal data resulting from sales on this Website is based on the General Data Protection Regulation of May 25, 2018. This personal data is kept for 3 years. In accordance with Article 32 of the amended French Data Protection Act of June 20, 2018, the Issuing Company informs the Member about the use of this data, particularly the possibility of sending commercial offers.

The amended French Data Protection Act and the European Regulation on the protection of personal data of April 27, 2016, provide that the Member has the right to access, rectify, or erase their personal data, the right to limit processing, the right to object to processing, and the right to data portability. They can exercise their rights by contacting the Data Protection Officer - 3 bis avenue Jean Prat - 65100 Lourdes - FRANCE / email: dpo@n-py.com. They also have the right to file a complaint with a supervisory authority. Finally, they have the right to define directives regarding the fate of their personal data after their death.

20- Record Keeping

The archiving of order receipts is carried out by the Issuing Company in accordance with Article L 213-1 of the Consumer Code. Under these conditions, the Member can access their archived order by making a written request to the said service at the address indicated above.

21- Modification of the General Terms and Conditions of Sale and Use

The Issuing Company reserves the right to modify these general terms and conditions. These modifications will be notified by email to the Member one month before their entry into force, except for changes in the pricing of access to the Station, which are immediately applicable under the conditions provided in Article 8.

In the event that the Member refuses the modifications made, they must proceed with the termination of their Membership under the conditions defined in Article 13 above. The absence of a written response from the Member within this one-month period shall be deemed as acceptance on their part.

Special Terms and Conditions of Sale Applicable to “Early Ski Peyragudes” Products

Early Ski is a dynamic pricing offer that varies the daily price of the pass according to numerous parameters such as revenue, weather conditions, snow coverage, attendance at ski resorts, etc. The Early Ski pass is available for one day only and is valid in the Peyragudes ski area.

The Early Ski Pass is sold exclusively online on the websites listed under the URLs www.n-py.com or www.peyragudes.com and is not available at the operator’s sales counters. The earlier the customer purchases the Early Ski Pass, the more advantageous the price of the pass will be. Therefore, the customer is strongly encouraged to purchase the Early Ski Pass in advance, at least three days before the date of validity of the pass.

The Early Ski Pass can be purchased online up to the day of its validity but at full price starting from two days before the date of validity. The Early Ski Pass is personal, non-transferable, cannot be exchanged, and is non-refundable to the customer.

Special Terms and Conditions of Sale Applicable to “Carte No Souci Pyrénées” Products

See the general terms and conditions of sale here: See the conditions

General Terms and Conditions of Sale – Ski Lockers Espace Cauterets

1. Acceptance of the conditions

The Customer acknowledges having read, at the time of renting a ski locker, the general terms and conditions of sale (GTC) set out below and declares that they accept them without reservation. These GTC govern the contractual relationship between Espaces Cauterets and the client. These GTC shall take precedence over any other conditions appearing in any other document, except in the case of a prior, express, and written derogation. All ski locker rentals made at Espace Cauterets are intended for the personal use of clients.

2. Purpose

Espace Cauterets provides, under a rental contract, ski lockers to customers. The locker is intended to hold ski equipment and similar items, excluding any other use.

The allocated space is strictly personal and non-transferable. Any person using a space of which they are not the holder must pay for the rental of the service to our locker staff.

3. Timetables

For ski lockers located at the base of the slopes, the opening hours of the ski locker facilities correspond to the opening hours of the ski area and are locked at the closing of the ski area.

Lockers in the village are accessible 24 hours a day, 7 days a week.

4. Duration of the rental

The rental of a ski locker corresponds to a validity period determined at the time of rental of the locker.

5. Exceeding the rental period

It is reminded that the validity period of the ski locker rental generally cannot be exceeded. However, if the client wishes to extend the rental period of the ski locker, they must inform Espace Cauterets no later than 48 hours before the end of the rental period. The client must then pay for the additional days of rental directly to the service. Once the rental period has expired, the locker may be assigned de facto to another client without any suspensive condition. Espace Cauterets declines all responsibility for equipment not retrieved on time.

6. Rates

Locker rental prices are displayed at the ski lift ticket offices.

7. Various prohibitions

Espaces Cauterets prohibits customers from leaving any dangerous products, perishable goods, animals, etc. in the locker. As part of the Vigipirate plan, Espace Cauterets authorizes law enforcement, firefighters, bomb disposal experts, or any other authorized persons to open the ski lockers.

8. Responsibilities

Espace Cauterets declines all responsibility in the event of theft or damage to equipment stored in the ski locker. Espace Cauterets reminds the client not to leave any valuables (jewelry, handbag, wallet, purse, etc.) in the ski locker.

Last update : 05/04/2026