FAQ - General questions

First, check if you can find the answer to your question on this website!

To contact N’PY, you have several options:

- Call 0820 208 707 (€0.09 incl. VAT per minute), from 8:30 a.m. to 5:00 p.m.

- Send a message via the contact form

- Send a letter to N’PY, 3 bis avenue Jean Prat, 65100 Lourdes, France

Yes, you can pay for your standard ski passes using the Rechargeable Card on our website n-py.com with e-holiday vouchers. You can also pay for your passes with paper holiday vouchers directly at the resort ticket offices.

Yes!

To join the N'PY community, subscribe to our social media: Facebook N'PY Nouvelles Pyrénées, Instagram npyski, and TikTok @npyski.

You'll be able to stay up-to-date on the latest news from the most beautiful ski resorts in the Pyrenees and connect with the community.

Click on the ski resort you're interested in, then on "webcams".

Find all the snow information for the Pyrenees.

Ticket offices at the resorts are open from 9 a.m. to 5 p.m. throughout the season.

Find all the opening and closing dates for the ski resorts.

You will find the General Terms and Conditions of Online Sale here. View the General Terms and Conditions of Sale