Offres de fin de saison →
NPY Logo

Weather Cancellation Guarantee

Valid for 6-day passes or longer

You have purchased a “6 days or more” ski pass on the N’PY website or at the ticket office to ski at one of the following resorts: Cauterets, Grand Tourmalet, Peyragudes, or Piau Engaly.

Your pass may be refunded in the event of cancellation before the start of your stay or interruption during your stay under certain conditions, including temporary or permanent incapacity, death, serious damage to your main residence, lack or excess of snow, inability to access the resorts, cancellation or modification of your paid leave, redundancy, or job relocation.

Different coverage conditions apply depending on the resort for 6-day (or longer) passes purchased online:

Temporary or permanent incapacity

In the event of death

Serious damage to your main residence

Lack or excess of snow

Inability to access the resorts for more than 24 consecutive hours

Cancellation or change of your paid leave dates by your employer

Redundancy

Job relocation

Lack of snow: occurring for 48 consecutive hours during your stay and affecting more than 50% of the ski area

Severe weather conditions: where more than 70% of the ski area is closed for 5 consecutive hours during an operating day (the day must be officially declared as a weather disruption by the resort)

Consequences, sequelae, complications, or aggravations of an illness or bodily injury that were observed before the client booked the service;

Illnesses or bodily injuries that were initially diagnosed, treated, relapsed, worsened, or hospitalized between the date of the client’s booking and the date of purchase of the pass;

Illnesses that resulted in an initial diagnosis, progression, additional examination, or change in treatment during the thirty (30) days preceding the booking;

Bodily injuries that occurred or required surgery, rehabilitation, additional examination, or change in treatment during the thirty (30) days preceding the booking;

Voluntary termination of pregnancy, in vitro fertilization;

Medical contraindications to the practice of the activity not resulting from illness, including those related to pregnancy, or from bodily injury;

Natural disasters.

Damages occurring before the subscription of this contract;

Damages of any kind, caused, provoked, or decided by the pass holder or with their complicity, or resulting from gross negligence, intentional or fraudulent fault of the client, except in cases of self-defense or assistance to a person in danger;

Criminal convictions of the client;

Suicide or attempted suicide of the client;

Damages resulting from: consumption of alcohol by the client and/or ingestion by the client of drugs, medications, or intoxicating substances mentioned in the Public Health Code, not medically prescribed;

Unless otherwise provided in the guarantees, damages resulting from war, civil or foreign, acts of terrorism, riots, popular movements, coups d’état, hostage-taking, or strikes;

Civil or military application of nuclear reactions, i.e., transformations of the atom’s nucleus, transport and treatment of radioactive waste, use of a radioactive source or body, exposure to ionizing radiation, contamination of the environment by radioactive agents, accidents or malfunctions occurring at a site operating nuclear transformations;

Events for which responsibility may fall either on the travel organizer under Title I of Law No. 2009-888 of July 22, 2009, on the development and modernization of tourism services, or on the carrier, except as otherwise provided in the guarantees;

Failure by the client to comply with safety rules imposed by the carrier or any regulations issued by local authorities;

Failure by the client to comply with prohibitions established by local authorities;

Restrictions on the free movement of people and goods, airport closures, border closures;

Damages occurring prior to the subscription of this contract;

Consequences of infectious risk situations in an epidemic context;

Consequences of exposure to infectious biological agents, chemical agents such as combat gas, incapacitating, radioactive, neurotoxic, or with lasting neurotoxic effects, subject to quarantine or preventive or surveillance measures or recommendations from international or local health authorities. Natural and/or man-made pollution;

Your Travel Insurance Obligations

Cancellation before the start of your stay:

  • Inform the insurer as soon as possible in the event of cancellation and provide the required supporting documents.
  • Provide proof that the event leading to the cancellation is covered under the terms of the insurance.
  • Submit your refund request within the specified time limits (within 5 working days from the date you became aware of the event).

Interruption during your stay:

  • In the event of an interruption to your stay, inform the insurer as soon as possible and provide the necessary supporting documents.
  • Provide proof that the event causing the interruption is covered under the terms of the insurance.
  • For claims related to medical reasons, you may be required to submit medical information to the insurer’s medical advisor in a confidential manner.

Supporting documents to be provided:

For all refund requests, you will need to provide certain supporting documents, such as:

  • Confirmation of booking for the services
  • Invoice for the purchase of the ski passes
  • Medical certificates
  • Documents proving family relationship in the event of a family-related claim
  • Etc.

Compliance with exclusions:

  • Make sure that the event giving rise to your refund request is not excluded from coverage under the general terms and conditions of the insurance.
  • It is important to read the general terms and conditions carefully to understand your specific obligations in each situation. If in doubt, you can contact the service provider, WTW Montagne / N’PY Service, for further clarification.